Great Britain's Number 1 Online Children's Clothing Retailer† Source: Kantar WorldPanel Fashion covering period 52 w/e 11 Feb 2018.
Standard Delivery Information ...
Free delivery offer available on all orders over €30. Orders under the minimum order value will be charged delivery of €3 per order.
Home Delivery ...
Your order will be delivered by DHL Paket within 3 working days. This service is only available on orders placed Monday-Friday before 7pm.
Please allow extra days for delivery during German holidays, UK national holidays, weekends and sale time..
Sale Delivery Information ...
During sale periods, please allow 14-21 days for your delivery. Your delivery date will be confirmed at the time of order.
* Subject to stock, courier availability and courier area/store location. Exceptions apply, see full terms and conditions.
You can return any unused items within 28 days of receipt for a full refund (provided the items are in a new and unused condition) via the Post Office using the returns label on your delivery note.
All returns are free of charge via the Post Office.
Detach the completed returns note on the right hand side and enclose it, together with your returned items, inside your parcel, then:
1. Peel off the returns label and attach it to the outside of your parcel. The original address label must be removed or covered by the returns label.
2. Take your return parcel to a Post Office free of charge.
3. Remember to obtain a receipt as proof of return and retain until the item(s) have been refunded.
To find your nearest post office please visit: deutschepost.de
If you have lost your returns label please call us on 0800 589 0746. We can re-produce a returns label which you can then use for your free return.
When will I be credited for the returned items?
It can take up to 14 days from the day that you returned your item(s) back to us to show on the payment method that you used to place your order.
Our flexible payment methods mean you can pay by Visa, Mastercard, AmEx, Maestro, Diners, Klarna and PayPal.
Our friendly customer service advisors will be happy to assist you, toll free from a German landline/ mobile charges may vary:
0800 589 0746*.
*Lines Are Open : Monday to Friday 8.00 - 22.00, Saturday & Sunday 9.00 - 22.00